COASTLINE HOTEL RESERVATION/ACCOMMODATION DISTANCE SALES AGREEMENT

 

ARTICLE 1: PARTIES

On one side, located at Gürsu Mah. 304. Sokak No:10 Konyaaltı / Antalya / Türkiye, using +90 242 312 57 82 telephone and info@coastline.com.tr e-mail address; Coastline Hotel (hereinafter referred to as COASTLINE), on the other side, the consumer (s) whose information is given below (hereinafter referred to as GUEST), a Reservation / Accommodation Distance Sales Contract has been arranged between the following conditions regarding the reservation and accommodation service.

ARTICLE 2: SUBJECT

The subject of this contract is the mutual rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation in relation to the Hotel Accommodation Sales service, the qualifications, sales price and conditions of which are specified below, which COASTLINE offers to the GUEST by selling electronically from the website https://coastline.corn.tr.

ARTICLE 3: CONTRACT PRICE AND PAYMENT TERMS

3.1. GUEST shall pay the Service / Contract price by credit/debit card via COASTLINE's website or by EFT/transfer to the bank accounts specified by COASTLINE.

3.2. The Service / Contract price includes VAT and the pricing is made in "Turkish Lira".

3.3. Regarding the accommodation, only the services mentioned on the "https://coastline.com.tr/" page and in the Reservation Document are included in the fee and the content of these services is specified in detail. Services other than the aforementioned services will be subject to extra charges. In this context, the service purchased; The cost of extra food and beverage, personal expenses, transport, telephone and all goods and services other than the service provided is not included.

3.4. GUEST is obliged to pay the full Service / Contract price on the date of reservation. If the specified payment cannot be made within the specified time, the reservation will be cancelled.

3.5. GUEST accepts and undertakes to pay the interest, maturity difference, exchange rate difference to be calculated and notified by COASTLINE in addition to the contract price in credit card payments.

ARTICLE 4: WITHDRAWAL, CANCELLATION, TRANSFER AND CHANGES

4.1. For withdrawal, cancellation and changes in reservations made in accordance with this contract, it is necessary to contact the Support line (+ 90 242 312 57 82) or send an e-mail to info@coastline.com.tr and the valid reason must be notified at least two (2) days before the service starts. In this case, the entire service fee paid by the GUEST will be refunded to the guest. If there are two (2) days or less before the start of the service and the GUEST has requested, one (1) day accommodation service fee will be deducted from the service fee paid as a withdrawal compensation and the remaining part of the service fee paid will be refunded to the guest.

4.2. GUEST: In cases such as death, serious illness, severe accident, or if the situation or force majeure is documented, the costs of the periods not stayed will be refunded. In case of late check-in or early check-out for any reason other than these reasons, the remaining periods will not be refunded.

4.3 The refund amount will be credited only to the Credit/Account card used in the reservation. The refund process may vary according to the rules of the banks. The costs arising from the cancellation refund of credit card payments made to the bank's pos system or the company providing payment systems service will be deducted from the amount to be refunded, which will belong to the GUEST.

4.4 If the GUEST has started to receive the service, they cannot use the right of withdrawal/cancellation.

4.5 If the GUEST wishes to make a date change for any reason in the discounted early booking product purchased during the discounted sales period, they accept that the reservation change will be made without discount at the list prices valid on the date of their request.

4.6 Unless the GUEST specifies the desired change regarding the prepaid reservation in writing no later than 7 days prior to check-in, the accommodation types and conditions written in this contract and the reservation will be valid. However, the change to be requested in the reservation will be appreciated according to the availability of the hotel and does not carry a commitment of certainty.

4.7 If GUEST wishes to extend their stay, they will submit their request to the hotel at least 1 day before the departure date. According to the availability of the hotel, GUEST can extend the accommodation period after making the payment at the current prices. Otherwise, GUEST has to leave the Hotel at 12:00 at the end of the date of reservation. Due to change requests that cannot be realised due to unavailable reasons, the GUEST will not be able to make any objection to COASTLINE or COASTLINE will not be held responsible.

4.8 In the event that the GUEST does not notify in writing that they cannot go / reach the facility, COASTLINE has the right to cancel all reservations made on behalf of the GUEST at the end of 24 hours after the start date of the stay. In such cancellations, no refund of any fee can be made to GUEST.

4.9 COASTLINE is obliged to fulfil the service performance within the period committed from the date of receipt of the GUEST's reservation. In case COASTLINE fails to fulfil its service obligation, GUEST has the right to terminate the contract. In the event of justified termination of the contract in this way, COASTLINE must reimburse all payments collected to GUEST within fourteen days from the date of receipt of the termination notice.

4.10. In cases where it becomes impossible to fulfil the service performance subject to the reservation, COASTLINE is obliged to notify the GUEST in writing or by permanent data storage within three days from the date of learning of this situation and to return all payments collected within fourteen days at the latest from the date of notification.

4.11. In the event that COASTLINE terminates the contract unfairly, it must return all payments made by the GUEST to that day to the GUEST.

4.12 The provisions of the "CANCELLATION AND REFUND AGREEMENT", which is an annex to this contract, are reserved.

ARTICLE 5: OTHER PROVISIONS

5.1. Information about the accommodation subject to this contract has been examined and evaluated by the GUEST from COASTLINE's website. The accommodation price and payment method are received by the GUEST before the reservation is completed on the website and the consumer chooses one of the payment options at their own discretion. GUEST enters the credit card information into the system and completes the payment. The system where credit card information will be entered is protected by international security software and it is not possible to see or copy the information in any way. However, the virus or similar software that will be found on the computer of the GUEST, COASTLINE is not obliged to pay any penal clause or compensation for any damages that may be incurred by the GUEST, and COASTLINE has the right to recourse to the GUEST for the damages that may arise due to these reasons, as well as to make transactions from the system with passwords and information to be obtained by third parties due to reasons arising from the negligence / error of the GUEST.

5.2. It is the duty of care of the bona fide GUEST to inform the official in writing during the performance of the service about the issues that the GUEST complains about. The fact that the GUEST uses the service to the end without notifying the COASTLINE authorities in case of complaint eliminates compensation rights such as substitute service and refund of the price related to the complaint issues.

5.3. Even if the GUEST cannot sign this hotel reservation contract for any reason by mail order, virtual pos, money order or EFT, they have learned the terms of this contract to be valid between the parties through the catalogue, website or advertisements and have undertaken to receive this hotel reservation contract under the written terms in this contract.

5.4. GUEST undertakes that they have read and accepted this contract after receiving all kinds of information about the hotel mentioned in the contract, which is signed with this hotel reservation, from COASTLINE's web addresses and after making all necessary examinations.

5.5. Identity and age control is carried out at the entrance to the facility. If a difference arises due to incorrect or incomplete declarations, it will be collected at the time of check-in.

5.6. The dates of accommodation, the names of the persons to be accommodated, the facility-room type where the accommodation will be made, the accommodation system; It is clearly included in the promotional page published on COASTLINE's website, which is an annex and an integral part of this contract, and in the reservation records made by the consumer.

5.7. COASTLINE is not responsible for any loss and/or damage of the consumer in the accommodation facility and the theft of valuables.

5.8. GUESTS accept, declare, and undertake in advance that regardless of the time of arrival at the hotel, it is possible to settle in the rooms at 15:00 at the earliest, and on the day of departure, regardless of the time of departure from the facility, the rooms must be vacated at 12:00 at the latest.

5.9. GUESTS who do not have a signature in the contract but participate in the service subject to the contract are deemed to have accepted and undertaken the provisions of the contract when the persons they have assigned to register on their behalf read and accept this contract. COASTLINE reserves the right of recourse to other GUESTS for the collection of the excess amount or service fee paid to the persons who accept the contract.

5.10. GUEST accepts and declares that they have received, read and been informed about the qualifications, sales price, payment method, performance and all other preliminary information of the service subject to the contract and that they have given the necessary confirmation electronically. COASTLINE is liable to the consumer in case the service subject to the contract is defective.

5.11. Invoices are sent to the address specified in the invoice address section by the GUEST during the reservation. If the invoice address section is left blank, the invoice is sent to the contact information address. Invoice: The GUEST is responsible for the delivery of the invoice due to the wrong address or not specifying the person to be delivered or not being found at the specified address, and COASTLINE is not responsible.

5.12. Child discounts are valid when they stay in the same room with their parents. In the reservations of families with children, the age of the child declared by the GUEST is taken into consideration. However, if there is a difference between the age of the child in the child ID requested by the facility staff during check-in registration and the declared age, the price difference is paid by the GUEST to COASTLINE and the necessary change is made.

5.13. The Hotel Reservation/Registration document is an annex and integral part of this contract and is binding for the parties.

ARTICLE 6: FORCE MAJEURE

Adverse weather conditions, road blockage, terrorism, strike-lockout, possibility of war, flood, fire, unforeseen technical issues, etc. are considered force majeure. COASTLINE may cancel the accommodation or replace it with another accommodation facility of the same category and quality in the same region or in another region due to such reasons and situations that prevent the accommodation from starting or continuing. In such cases, GUEST has no right to compensation.

6.2. COASTLINE reserves the right to change the artist in cases that occur against the will of the hotel (illness of the artist) in accommodation sold by announcing the artist such as holidays, new year and similar.

ARTICLE 7: AUTHORISED COURT

In the settlement of disputes arising from the implementation of this accommodation contract; First of all, the provisions of this contract and the provisions of the Law No. 6502 on the Protection of Consumers and the relevant Regulation will be applied, and the parties may apply to Antalya Consumer Courts and/or Antalya Relevant Consumer Arbitration Committee within the legal limits. In this context, the competent court for the resolution of disputes; Antalya courts and enforcement offices.